Implementation Specialist
Are you looking for your next big thing?
Stravito is an enterprise SaaS company on a mission to simplify knowledge discovery. Our company was founded in Sweden in 2017 and now has 80 team members across Europe and North America.
Today, employees in world-leading organisations such as Burberry, Comcast, Danone, and Carlsberg use the Stravito platform to quickly access all their company’s market research and insights, helping them to get closer to their customers and make better, insights-backed decisions.
As a team, we are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.
We're looking for motivated, curious minds to join us on our mission. Is that you?
What you'll do
We are seeking a highly motivated and organised Implementation Specialist to join our team. The Implementation Specialist plays a pivotal role in managing the end-to-end implementation process for new clients, ensuring timely execution, and coordinating internal teams to deliver successful outcomes.
Responsibilities
- Manage the end-to-end implementation process for new clients, from project kickoff to go-live, ensuring that all milestones are met within the agreed timeline.
- Act as the main point of contact for internal stakeholders, providing regular updates, addressing concerns, and facilitating effective communication throughout the implementation phase.
- Collaborate and coordinate closely with the Customer Success Manager and internal teams to align implementation activities with client goals and objectives.
- Identify and mitigate risks that may impact the implementation process, and proactively address any issues or roadblocks that arise.
- Maintain accurate documentation and project records, including project plans, timelines, and client communications.
- Continuously evaluate and optimise the implementation process to improve efficiency and client experience.
What we're looking for
- Previous experience in project management, preferably in the SaaS industry or software implementation field.
- Strong interpersonal and communication skills.
- Strong problem-solving abilities, able to spot issues promptly and find practical solutions.
- Ability to prioritise tasks and manage multiple projects simultaneously.
- Basic understanding of SaaS products and services, with the ability to quickly learn and adapt to new technologies and software applications.
- Comfortable with basic technical concepts to help navigate the implementation process effectively.
- Able to thrive in start-up and remote-first environments.
- Fluency in English, both spoken and written.
If you are passionate about helping clients succeed and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as an Implementation Specialist!
- Team
- Operations
- Locations
- United States (Remote)
- Remote status
- Hybrid Remote
United States (Remote)
About Stravito
Stravito is a knowledge management solution that democratizes access to market research and insights, making it fast and easy to use research to make better decisions.
Global organizations like Burberry, Electrolux and Comcast use Stravito’s intuitive, highly automated cloud service to centralize internal and external data sources, organize research and data, and quickly generate the findings that organizations need to power growth.
Stravito was founded by a team of entrepreneurs with decades of technology and research industry experience. Today Stravito is represented in the US as well as in several European countries.
Implementation Specialist
Are you looking for your next big thing?
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